Interpersonal Skills and Communication

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Residents must be able to demonstrate interpersonal and communication skills that result in effective information exchange and teaming with patients, their patients' families, and professional associates.

Competency: Create and sustain a therapeutic and ethically sound relationship with patients.

Knowledge/Skills/Attitudes Objectives:

  • Establish and maintain open lines of communication with patients and their families.
  • Demonstrate HIPAA compliance while dealing with families and friends.
  • Empower patients to make knowledgeable decisions through effective education.
  • Demonstrate value and compassion for patient preferences.
  • Interact respectfully with difficult patients.
  • Maintain a therapeutic relationship with patients over time.
Competency: Use effective listening skills and elicit and provide information using effective non-verbal, explanatory, questioning and writing skill.

Knowledge/Skills/Attitudes Objectives:

  • Identify members of the health care team and explain their roles appropriately.
  • Communicate with patient / caregiver in suitable, private settings.
  • Elicit initial and interval histories from patients using effective verbal and non-verbal techniques.
  • Provide verbal and written education keeping in mind the developmental and educational level of the patient and caregiver.
  • Maintain legible, accurate, timely documentation and comply with EMR templates.
Competency: Work effectively with others as a member or leader of a health care team or other professional group.

Knowledge/Skills/Attitudes Objectives:

  • Learn the names and roles of health care team members.
  • Identify educational goals and objectives for team members when acting as the team leader.
  • Facilitate team communication.
  • Promote constructive reciprocal feedback amongst team members.
  • Provide and obtain effective professional consultation to optimize patient care.
  • Ensure seamless patient care by promoting effective communication across professions and systems of care.