Competency: Create and sustain a therapeutic and ethically sound relationship with patients.

Knowledge/Skills/Attitudes Objectives:

• Establish and maintain open lines of communication with patients and their families.
• Demonstrate HIPAA compliance while dealing with families and friends.
• Empower patients to make knowledgeable decisions through effective education.
• Demonstrate value and compassion for patient preferences.
• Interact respectfully with difficult patients.
• Maintain a therapeutic relationship with patients over time.

Knowledge/Skills/Attitudes Objectives:

• Identify members of the health care team and explain their roles appropriately.
• Communicate with patient / caregiver in suitable, private settings.
• Elicit initial and interval histories from patients using effective verbal and non-verbal techniques.
• Provide verbal and written education keeping in mind the developmental and educational level of the patient and caregiver.
• Maintain legible, accurate, timely documentation and comply with EMR templates.

Knowledge/Skills/Attitudes Objectives:

• Learn the names and roles of health care team members.
• Identify educational goals and objectives for team members when acting as the team leader.
• Facilitate team communication.
• Promote constructive reciprocal feedback amongst team members.
• Provide and obtain effective professional consultation to optimize patient care.
• Ensure seamless patient care by promoting effective communication across professions and systems of care.